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DairyMulti-state operations

How a Multi-State Dairy Brand Digitised End-to-End Distribution with SalesPort

11/14
Modules Active
Multi-State
Operations
3.26 Lakh
Daily Transactions
165
SKUs Managed

Industry Context

India's dairy distribution industry processes over ₹8 Lakh Crore annually, yet the majority of dairy companies still run distribution on phone calls, paper challans, and spreadsheets. The transition to digital distribution management is not just a technology upgrade — it is a fundamental shift in operational capability that determines which dairy brands scale and which stagnate.

The Challenge

This dairy brand operates distribution across multiple Indian states. Managing thousands of distributors, retailers, and field staff across geographies required a platform that could handle high-volume daily operations with real-time visibility. Orders were placed via phone calls, dispatch was tracked on paper, and there was no centralised view of field operations.

The Transformation

What changed after SalesPort deployment

Orders via phone calls and WhatsApp
Digital order placement from mobile app
Paper challans for dispatch tracking
Real-time GPS dispatch with digital challans
Manual scheme calculation
Automatic scheme engine — zero errors
No visibility into field team
Live GPS tracking with activity dashboards
Payment reconciliation took weeks
Real-time payment tracking and reconciliation

The SalesPort Solution

SalesPort was deployed with Distribution Management, Salesforce Automation, GPS Tracking, Order Management, Scheme Management, Billing, Dispatch, and Beat Planning. Field teams now use mobile apps for daily order collection, attendance, and retailer visits. Head office monitors everything through a real-time dashboard.

Modules Deployed

11of 14
Distribution ManagementSalesforce AutomationGPS TrackingOrder ManagementScheme ManagementBilling & InvoicingDispatch & LogisticsBeat PlanningPayment CollectionWallet ManagementHRMS

Deployment Timeline

How SalesPort was rolled out

1

Week 1-2

Supply chain mapping — distributors, retailers, routes, and SKU catalog configured

2

Week 3-4

Mobile app deployment — field team trained on order placement, attendance, and GPS tracking

3

Week 5-6

Billing and payment modules — Tally integration configured, payment workflows activated

4

Week 7-8

Full go-live — all 11 modules active, real-time dashboard operational for head office

Results

11 of 14 SalesPort features actively used from day one
3.26 Lakh transactions processed daily across all states
Complete order-to-dispatch-to-payment workflow digitised
Multi-state field force tracked via GPS with crores of daily records

Impact at a Glance

Measurable outcomes from the SalesPort deployment

Modules Adopted11/14
Order Digitisation95%
Paper Processes Eliminated100%
Real-time Visibility100%
Payment Reconciliation Speed10x faster

Performance Analytics

Visual representation of SalesPort's impact

Operational Efficiency Growth

Digitisation progress over first 6 months (%)

Feature Adoption Rate

Active usage across deployed modules (%)

95%+ 85-94% <85%

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